Privacy Policy

1. Data we collect

We may collect account data such as name, email, mobile number, role, verification status and encrypted password credentials; partner and shop information; offer data; uploaded documents and approved images; coupon, redemption, enquiry, support-case and account-security records; and technical information such as IP address, device/browser details, session activity and security logs.

Location coordinates are collected only when a signed-in customer explicitly selects “Use My Location”. A selected market may also be recorded for discovery analytics.

2. Why we process data

We use data to create and verify accounts, display offers, issue and redeem coupons, prevent fraud, enforce device and rate limits, moderate content, respond to help requests, operate CRM follow-up, analyse location-based discovery, protect the platform and comply with lawful obligations.

3. Consent and choices

Where processing is based on consent, the request is intended to be specific and affirmative. You may deny browser-location permission and use market filters instead. You may stop using the service or request appropriate account or data assistance through the Help form, subject to legal, security, fraud-prevention and record-retention requirements.

4. Sharing

We may share the minimum necessary information with hosting, email, security, analytics and technical service providers acting for VFC; with a partner when required to validate or redeem a coupon; with professional advisers; or with authorities when lawfully required. Partners must not receive customer name, email or address through partner coupon views; the application Customer ID is used instead.

5. Retention and security

Records are retained only as reasonably required for the stated purpose, dispute handling, security, backup, accounting and legal compliance. We use access controls, hashing, rate limits, session controls, audit logs and other reasonable safeguards. No internet service can promise absolute security.

6. Your requests

You may ask for information about your account data, correction of inaccurate information, account closure, consent-related assistance or grievance handling. We may verify your identity before acting. Submit a request through the Help form and select the relevant privacy or account category.

7. Children

VFC accounts are intended for persons aged 18 or above. Do not create an account if you are under 18.

8. Cookies and local storage

VFC uses session cookies and local browser storage for authentication, security, preferences, PWA operation and offline coupon access. Blocking essential storage may prevent parts of the service from working.

9. Policy changes

We may change this Policy as law, security practices or services evolve. The current version and effective date will be published here. Material changes may require renewed acceptance at sign-in.

10. Contact

Submit privacy questions and grievances through the Help form. The admin CRM records the status, follow-up and communication history for the request.

Questions can be submitted through the Help form.